A week later I update the audio driver, suddenly my headset is being picked up but not my microphone instead realtek uses the internal microphone in the laptop. Anyway MaxxAudio Jack pops and lets me configure everything, I'm done everything is working fine. I plugged it in, the laptop has only one plug but it seems it works as both an output and microphone jack this worked well because the Krakens initial plug is an exact fit. If your headset is still not recognized and you've tried the troubleshooting steps in this article, please contact Customer Support.I got my InspiGaming laptop at the start of the year all was working well until my old headset was destroyed so I bought a new one (Razer Kraken ProV2). In System Report, if the headset is properly recognized, it will be listed under Audio as Zone 750.Select About this Mac in the drop-down menu, and then System Report in the pop-up box.Select the Apple icon at the top left of the screen.You may need to contact your IT department for help. NOTE: Windows Update settings may be controlled by the Administrator of your system if you work in a professional or corporate environment. Windows Update is a Microsoft Service that automatically downloads and installs updates over the internet to the operating system.Ĭlick the Windows Start icon > Type "Windows Update" in the search field and make sure Windows Update is enabled. If your headset is not listed - make sure you’ve enabled Windows Update.In Device Manager, click Sound, video and game controllers and confirm the Zone 750 is listed.
Open Device Manager to check that the driver is properly installed.Ĭlick the Windows Start icon > Type “Device Manager” in the search bar.If connected through a USB hub or extender on the computer side, try plugging directly into a USB port - some external hubs or extenders may not have adequate power or specifications to support your device.Try a different computer - does the headset work fine on another system?.Try a different USB port - sometimes a USB port on your system may have an issue.Check your setup - is the connection plugged in securely and correctly?.If you have plugged your headset into a USB port, and after several minutes the device is not recognized in the system or showing up in your applications, please try the following to see if it is a connection issue rather than problems with your hardware:
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